Shipping & Returns

Shipping Policy

Products are shipped via RoyalMail Tracked 24 to your home 

Sample is collected by DHL and shipped to our labs in Germany. Custom clearance will take a few days and sample be processed by lab in 5-7 days

Return & Exchange Policy

We accept ColoAlert packages back for a full refund  if it is returned within 14 days in an unused/undamaged condition. We cannot accept packages that has been damaged or used.